Delivery and Returns

You can’t come to us, we’ll come to you - now with Standard Free UK Delivery (on orders over £80).
The health and safety of our customers, employees and communities remains our first priority so, as the situation develops, we are making a number of changes to the way we operate.
Our shop is currently closed until further notice however remains open around the clock, so you can continue to shop from home.   
Whilst our shop is currently closed, we are only offering Standard Free UK Delivery (on orders over £80). If you’d currently prefer contactless delivery and would like your order left in a safe place, please leave us a note at the checkout or drop us an email.  In exceptional circumstances we may be able to fulfill next day deliveries but would rather remove that pressure. We have made the decision to process orders twice a week
We are doing our best to make sure that our website is operational for as long as possible. Under the current circumstances Royal Mail are doing everything they can to continue delivering as quickly as usual, but deliveries may occasionally take a little longer than normal.
We have now introduced a local collection service from our shop on the Promenade in Cheltenham. Just select ‘Pick Up’ at the checkout and follow instructions to arrange contactless collection.
The digital team are working Monday - Friday 9am-5pm so responses to emails won’t be made outside of these hours.
We have decided to extend our returns policy by 14 days to 28 days on anything purchased from today, Monday 6th April 2020, in the hope this will go some way to helping.
Please check our Instagram and Facebook pages for updates and email with any questions.
Our new collection is now live on the website. Thank you so much for your support and understanding.

Sophie and the team at Keith Scarrott