A quick update...........
Please note our Customer Service hours have changed due to lockdown. We are now available Monday - Friday, 11am - 2pm via email at firstname.lastname@example.org. The shop telephone is no longer manned so please do not call at this present time.
Due to all non essential shops being forced to close we are currently experiencing extremely high levels of sales through our website. This is really fantastic news for us as a business but we are struggling to keep up!
We’re currently working our way through the orders as fast as we can.
If you placed an order and opted for Standard delivery it does say on the confirmation it takes up to 10 days excluding weekends and Bank Holidays.
We’re working extra hours to get the orders out ASAP. The Post Office are in a similar situation but assure us they are working as quickly as possible too.
As we are unable to trade through the shop so will not be there to answer the telephone. The best way to communicate with us throughout lockdown is by email. Our email address is email@example.com. If you have an order number please quote it in the email.
If you’ve not received an email confirming dispatch and you live locally would you please consider collecting your order? We do offer Click & Collect as a delivery option but it seems quite a few people missed this. If you’d like to collect an order to speed things up please email.
If you do place a Click & Collect order you will be emailed when the order is ready for collection with a pre arranged collection time slot. Please do not turn up to collect if you've not got a pre arranged slot. When you arrive to collect please knock loudly and then stand back from the door. Cheltenham is in Tier 4. We are not allowed to let you into the shop under any circumstances so please do not ask. We follow social distancing guidelines at all times.
If you need to return an item please use the usual process of requesting a returns code via email. You must include your name and 4 digit order number.
I think that's covered everything but anything you're unsure of please email.
Thanks everyone for all your support.