**PLEASE NOTE OUR CUSTOMER SERVICE HOURS HAVE CHANGED DUE TO LOCKDOWN. WE ARE NOW AVAILABLE MON-FRI 10.30am - 3.30pm VIA EMAIL AT firstname.lastname@example.org THE SHOP TELEPHONE NUMBER IS NOT MANNED**
A quick update...........
Due to all non essential shops being forced to close we are currently experiencing extremely high levels of sales through our website. This is really fantastic news for us as a business but we are struggling to keep up!
We’re currently working our way through the orders as fast as we can.
If you placed an order and opted for free delivery it does say on the confirmation it takes up to 7 days excluding weekends. That means if you placed an order on a Thursday it could take up to the following Monday.
We’re working extra hours to get the orders out ASAP. The Post Office are in a similar situation but assure us they are working as quickly as possible too.
As we are unable to trade through the shop there might not always be someone present to answer the telephone. The best way to communicate with us throughout November is by email. Our email address in email@example.com. If you have an order number please quote it in the email.
If you’ve not received an email confirming dispatch and you live locally would you please consider collecting you order? We do offer Click & Collect as a delivery option but it seems quite a few people missed this. If you’d like to collect an order to speed things up please email.
If you need to return an item please use the usual process of requesting a returns code via email, quoting your name and 4 digit order number.
Thanks everyone for all your support.