Delivery and Returns Policy

DELIVERY
UK Delivery:
We aim to deliver all of our parcels within 5 days of the order date. This does not include weekends and bank holidays and during peak periods you should allow ten days.
Orders before 3pm Monday - Friday will be posted the same day.
All of our parcels are sent using Royal Mail. The services we provide are
24 Hour Tracked, 48 Hour Tracked or Guaranteed Next Day before 1pm. 24 Hour and 48 Hour Tracked parcels do not require a signature. You will be provided with a tracking number so you can check your parcels progress and make arrangements if you won't be in or have missed your delivery.
International Delivery:

International orders are sent Royal Mail International Tracked. Please allow up to 20 days for international orders to arrive. We cannot accept any responsibility for late deliveries due to circumstances outside of our control. The customer is responsible for paying any local custom or duty charges.

 

RETURNS

Refunds or exchanges apply up to 14 days after the first delivery attempt.

If you would like to return your online purchase please email us and request a ‘RETURNS CODE’ quoting your 5 digit order number. We will then email you with a code and in the case of full price items, a pre paid returns label.

Returns will not be accepted or processed without a code. This code should be indicated clearly on the exterior of the package and on your returns slip.

Items purchased using a gift card or credit note will be refunded onto a gift card or credit note.

    PLEASE NOTE - THIS POLICY DOES NOT APPLY TO EXTERNAL EVENTS.
     
    As ever if you have any questions please email us at info@keithscarrott.co.uk or call/message us on 07703781471.

    Shop with ease at Keith Scarrott

    Low Cost Secure Postage

    All of our parcels are sent 24 or 48 hour tracked meaning you can keep an eye of your parcels progress.

    Free UK Returns

    Not sure about size or style? Don't worry! With 14 days to try and free UK returns (on full price items only) we take the stress out of shopping.

    Customer Support

    Our brilliant team are on hand to offer support Monday - Friday from 10 - 5.

    Just email us at info@keithscarrott.co.uk or call/message us on 07703 781471.

    Secure payment

    You have several different payments options so you can choose the one you feel most secure using. We also offer Klarna so you can spread your payments.